Are you getting the most from your spare parts supply chain?

Many companies struggle with balancing service level and inventory objectives, building up too much inventory on the wrong parts, but running short on the parts they really need. Let Entercoms help you run your spare parts planning operation as a service and deliver outcomes through the use of Process Control Towers and AI based planning solutions.

Processes covered

Life cycle forecasting
Demand management (including demand shaping)
Stocking strategy optimization
Inventory & replenishment
Supply management
Returns and repair
Root cause analytics / Closed loop corrective action


Spare Parts Planning as a Service solution has three key ingredients:



Achieve control and consistency of your spare parts planning process

We deliver this with our spare parts planning process control tower that helps you get end to end visibility, identify process outliers and deliver prescriptive and predictive insights.

Transform your spare parts planning process

We deliver this with our accelerators that leverage artificial intelligence, machine learning and proprietary algorithms coupled with scenario modeling and sensitivity analysis.

Spare parts planning expert advice

Leverage our planning experts to define your planning strategy and help with continuous execution.


Faster/better outcomes

Our clients experience rapid improvements (within 90 days) to their business outcome KPIs (e.g.: Order to delivery, Inventory/days of supply etc.) much faster and at a lower cost than if they did the work internally.

Process consistency and efficiency

We drive greater consistency and visibility across supply chain processes for the client.

Cross-industry expertise

We provide an expert layer and an execution layer (where needed) consisting of talent pools that have cross-industry expertise and have gone through structured training and on-boarding.

Optimized resource pool

Shared resources across multiple clients provide a higher knowledge base and cost optimization compared to what the clients can achieve on their own.

Non-disruptive engagement

Our BPaaS model minimizes the impact to our client’s current IT infrastructure since we are data agnostic (data can come from any type of system, spreadsheets and even hand-written documents) with flexible integration options.

Supply chain visibility and single source of truth

Our process control towers present a single source of truth for supply chain processes, priorities, root causes, exceptions, etc., improving productivity and decision quality. We reduce internal silos that impede collaboration across functions and geographies.


We’re more agile and adaptive to the changing needs of the business, and are able to incorporate business rules much faster into our environment as compared to the speed of internal IT teams supporting the supply chain function.

Business outcomes

  • Improved CSAT by increasing service levels
  • Optimized inventory levels
  • Increased service revenue
  • Higher forecast accuracy
  • Predictive visibility
  • Increased planner productivity
  • Process automation
  • Globally consistent process
  • Optimized return and repair loop
  • Closed loop corrective action process for continuous improvement

Talk to a Spare Parts Planning Expert

Reduce customer pain by improving spare part availability