Ensure Parts availability at time and place of need. Without breaking the bank

Balancing customer experience, inventory investment and supply chain spend are critical for your company. Dynamic life cycles, complex part chains and increasingly demanding service level expectations present significant challenges. Entercoms has a long track record of solving service parts management challenges through a combination of domain expertise and technology, using our BPaaS delivery model.

Key Priorities

Driving parts fulfillment depends on having the visibility needed to effectively plan and manage demand, supply and inventories.

Network-wide supply chain visibility
Logistics and repair network
Repair and returns synchronization
Engineering part change management
Service level right-sizing based on customer segmentation
Supplier reliability and lead time adherence

Products

Service Lifecycle 360

Optimize your service supply chain and drive SLA attainment with Entercoms’s integrated service network control tower.

PRODUCT FEATURES
  • Achieve end-to-end service network visibility and control
  • Leverage advanced data analytics to forecast demand and optimize supply
  • Manage service network performance and optimize outcomes using an integrated planning environment
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Outcomes

Entercoms’s deep domain expertise and service chain management solutions have a proven track record of delivering measurable results to service supply chains across verticals.

$100M

Reduction in inventory over 4 years

>75%

Reduction in executive escalations

100%

Defective parts utilization rate
within 4 months