Entercoms at Field Service Connect 2018

Transforming Post-Sales Service With AI

Supply Chain | Field Service | Remote Diagnostics

Entercoms at Field Service Connect 2018

Austin, TX 12-14 November 2018

Entercoms was an active participant and sponsor at Field Service Connect 2018. This exclusive event for senior service executives facilitates the exchange of ideas and real challenges linked to the achievement of service outcomes. The set of presentations, keynote addresses and attendee interactions brought to the surface thoughts and solutions around artificial intelligence, data analytics and the future state of service.

In one of the Innovation Workshop sessions, Dr. Rahul Singh, President and Co-Founder of Entercoms, discussed how AI will transform post-sales service. He also introduced the role of analytics and emerging technologies in achieving an operational objective we call “shift-left”. While field service and support networks can vary in size, geographical dispersion, type of support channels and scope of customer interactions, there are two common elements shared across all of them:
1) the faster an issue is resolved, the higher the customer satisfaction; and
2) the earlier in the network an issue is resolved, the lower the cost. These are jointly defined as the “shift-left” objective is service supply chains.

Accompanying Rahul were Entercoms’ Chief Operating Officer, Gavin Murphy, VP Supply Chain, Rohit Joshi and Director of Marketing, Gary Rock.

About Entercoms Field Service & Support Solution

We live today in a service-driven economy, where the customer’s post-sales service experience is the key to customer retention and long-term customer value. But companies have historically underinvested in service supply chains.

Entercoms helps its customers accelerate the transformation of their service supply chains through deep domain expertise and technology. Entercoms achieves this through a BPaaS engagement model that focuses on business outcomes at speed. Within 90 days of their engagement, Entercoms’ clients see benefits in areas such as on-time delivery performance, asset uptime, spares inventory, forecast accuracy, field service technician utilization, remote diagnostics accuracy, and service revenue.