Meet the Entercoms Team
Entercoms is led by industry veterans across the fields of enterprise software and supply chain management, united in a common vision of how modern service chains should run.
Leadership
Rahul is an entrepreneur and a technology innovator. As co-founder of Entercoms, he drives the vision for Entercoms’ analytics and AI platform that powers the BPaaS delivery model.
Rahul is passionate about building and working with high-performance teams that combine digital design, AI, technology and consulting skills to bring to market outstanding solutions for end customers. Prior to Entercoms, Rahul worked at i2 Technologies (later acquired by JDA) in consulting and product marketing roles, delivering supply chain solutions to customers in Hi-Tech, Retail, Consumer Goods and Automotive sectors. Rahul holds a B. Tech. in Mechanical Engineering from the Indian Institute of Technology, an M. Tech. in Industrial and Management Engineering from the Indian Institute of Technology, and a Ph.D. in Operations Management from the McCombs School of Business at the University of Texas at Austin. He has published articles in academic journals on the topic of complementarity effects in product line design.
As Chief Operating Officer, Gavin’s focus is on efficiently offering best in class operational delivery, account management, and program management capability to our customers.
Gavin joined Entercoms in 2012, where we leverage his expertise in Global Operations and Program Management. He kicked off his career in supply chain management handling the planning and procurement activities of silicon wafer fabrication operations for General Semiconductor in Ireland, before assuming overall responsibility for procurement. In 2001, he joined Flex to learn the EMS business, serving in supply chain management roles for the company’s manufacturing division in western and northern Europe. He later moved to the Services division where he ran logistics, planning, and procurement for 27 supply chain operations across three major geographies for the division’s forward logistics, postponement, reverse logistics, and repair operations.
In his Global Operations role, Lance operates closely with Solutions, Account and Program Management as well as all of our global delivery centers to ensure that our Customer delivery commitments and efficiency goals are exceeded.
Lance joined Entercoms in 2009, bringing with him over 20 years of experience in Aftermarket Service Support. He started his career at Hughes Aircraft Company as a member of their technical staff where he quickly found his passion in the area of Total Quality Management. He then worked with the Exabyte Corporation where he was responsible for the Services Repair Organization, and subsequently joined Sun Microsystems where he served as the Global Supply Chain Planning Director and ran global planning activities, led process and systems improvements in various Global Supply Chain initiatives and drove significant process efficiencies through the use of Six Sigma and other tools.
Lance earned his BS in Electrical Engineering from the University of the Pacific.
Rinku, as the global management team member leads the Human Resources, Administration & Communication functions for Entercoms. In her role, she actively participates in the organization’s scaling-up efforts aligning it to the overall people strategy and implementing strategic operational initiatives.
In her career of 17 years thus far, she has led several complex assignments involving transformation, change management and transition, making her a key player in the growth journey at Entercoms. Her prior experience with Geometric Limited and Brainvisa Technologies makes her a rounded business leader with an extensive experience in building and leading global processes and teams. She possesses a cross functional experience across most aspects of Operations and Human Resources.
Rinku has a strong academic background that includes an MBA from Symbiosis (Pune) and General Management program from INSEAD (Fontainebleau & Singapore).
She has been recognized as the 'Woman Icon 2018, India' in the field of IT for her professional achievements and Social Initiatives.
Tim Sutherland has 30+ years in managing sales and business development teams working with service, government, industrial, automotive, mobile devices, electrical, consumer electronics and medical industries. He has significant experience in working with P&L and manufacturing operations to include supply chain management, engineering, warehousing and logistics. He has held various sales and marketing positions at TS3, Technology, Spectral Response and Elcoteq. In his spare time he serves as an Adjunct Professor of Management at the University of Alabama, Huntsville. He maintains a BS in Physics and Business Administration as well as a MBA with an emphasis on finance from Bowling Green State University.
As VP of Customer Solutions Gloria leads product design, development and humanizes technology to improve the customer digital experience of Entercoms solutions. In this role, she works as an interviewer, coach and occasionally a therapist to identify core business processes and challenges.
Gloria joined Entercoms in 2011, bringing with her 18+ years of experience in supply chain operations, logistics and product management. Her experience on connecting technologies to the day to day processes coupled with the digital design and innovation result in successful customer implementations and long-term partnerships.
Prior to Entercoms, Gloria spent a number of years working for Fortune 500 Companies including General Electric and T-Mobile in the areas of manufacturing, planning and product management.
Gloria holds a bachelor’s degree of Trade and International Business from Universidad La Salle.
Shiva Krishnan is the VP – Digital Solutions and is responsible for delivery of technology products & solutions that drive supply chain operations. Shiva joined Entercoms soon after its inception and currently leads a global team of product managers, solution architects & platform engineers to build tools that drive operational intelligence & insights.
Shiva has 15+ years of experience delivering innovative planning & analytical solutions that combines Artificial intelligence, Analytical models, Scenario configuration, Business simulations and Advanced data management methods to help organizations achieve desired operational outcomes. These outcomes have benefited customers in multiple sectors such as Hi-tech, Industrial, Mobility, Automotive, Aerospace, Energy, Oil & Gas and more.
Shiva holds a master’s degree in Computer Science from University of Texas at Arlington. He currently resides in Dallas, TX.
Mark joined Entercoms in 2011 as Director of Program Management before assuming the position of VP of Program Management in 2017. The Program Management team is responsible for delivery success to our clients.
Prior to joining Entercoms, Mark spent 19 years with Applied Materials in various engineering, field service, global supply chain, service sales and client success roles with the latter part of his tenure at the executive level.
Mark’s broad cross-functional experience in the service space and his ability to connect client pain points with real world solutions has helped to drive millions of dollars of efficiency into several of our Fortune 500 clients.
Mark has a BS in Electronic Engineering from DeVry University and an Executive MBA from the University of Texas at Dallas.
As Director of Analytics, Raúl leads the R&D Supply Chain Solutions team, where AI and Machine Learning meet traditional business problems to produce a complete new and innovative set of solutions to optimize supply chains.
Raúl joined Entercoms in 2014 after graduation from MIT Global Scale Network with a Master’s Degree in Supply Chain Management. Prior to this, he has experience with large ERP implementations, including SAP HANA and process optimizations.
His mix of knowledge in analytics and business helps him make theory become reality, allowing Entercoms to solve real problems across the industry.
As VP Finance, Sandeep heads finance function and is controller for the group. He ensures on time insight of Company’s performance to the management, up to date accounts and high-degree of corporate compliances. Sandeep is responsible for investor relations, funding, strategic initiatives, budgeting, cost efficiencies and control. In his role, he leads business finance and accounts team which manages group’s executive reporting, finance & accounts, tax and other compliances, fund management and audit across USA, Spain and India.
Sandeep joined Entercoms as Director of Finance in 2018 and brought with him 14 years of diverse experience in business finance, accounts and audit from financial service sector. He started his career as an auditor in KPMG (one of the Big 4 audit firms) and then spent most of the time in doing specialized accounting and business finance roles in investment bank / Alternative Investments (Private Equity & Hedge Funds) industry. Prior to joining Entercoms, Sandeep worked as finance controller for JP Morgan Chase, India and Credit Suisse, India.
Sandeep is qualified Accountant from Institute of Chartered Accountants of India (ACA) and holds Bachelor of Commerce (BCOM) degree.
Dinkar is the VP of Supply Chain Analytics & Operations. He is leading India operations and responsible for supply chain operations delivery and grow horizontal competence across customers. Dinkar Joined Entercoms in 2011 as a customer operations delivery leader. Prior to Entercoms, Dinkar worked with Hewlett Packard where he played various roles in managing HP’s global supply chain operations. In past he also worked with leading automotive organizations - Tata Motors and Mahindra.
Dinkar has 18+ years of diversified experience from Hi Tech, Mobility and Automotive industry in Supply Chain Operations, Customer Delivery and Program Management. He has expertise in scaling and building the organization delivery capabilities and helped global clients in achieving business goals with significant improvements in revenue, cost, efficiency and CSAT.
Dinkar holds a Bachelor of Mechanical Engineering from Pune University, MBA in Finance and has done an Advanced Program in Strategy for Leaders from the Indian Institute of Management, Lucknow.
As the VP of Operations, Kedar ensures on time and high-quality delivery of a wide spectrum of technology driven analytics across our clients’ service supply chains. In his role, he leads a cross functional team of supply chain consultants, engineers, data scientists and business analysts.
Kedar joined Entercoms as a Director of Operations in 2014 and brought with him 15 years of diverse experience in silicon wafer fabrication, consumer electronics, cosmetics and healthcare industries. He started his career as an Engineering Consultant and later worked in a variety of roles in engineering, manufacturing and global supply chain. Prior to joining Entercoms, Kedar led a multi-year supply chain network optimization program for L’Oréal USA.
Kedar holds an MBA in International Business from Thunderbird School of Global Management, an MS in Industrial Engineering from Texas A&M University, a BE in Industrial Engineering from Pune University and a Diploma in Mechanical Engineering from Government Polytechnic, Pune.
