Meet the Entercoms Team
Entercoms is led by industry veterans across the fields of enterprise software and supply chain management, united in a common vision of how modern service chains should run.
Leadership
Rahul is an entrepreneur and a technology innovator. As co-founder of Entercoms, he drives the vision for Entercoms’ analytics and AI platform that powers the BPaaS delivery model.
Rahul is passionate about building and working with high-performance teams that combine digital design, AI, technology and consulting skills to bring to market outstanding solutions for end customers. Prior to Entercoms, Rahul worked at i2 Technologies (later acquired by JDA) in consulting and product marketing roles, delivering supply chain solutions to customers in Hi-Tech, Retail, Consumer Goods and Automotive sectors. Rahul holds a B. Tech. in Mechanical Engineering from the Indian Institute of Technology, an M. Tech. in Industrial and Management Engineering from the Indian Institute of Technology, and a Ph.D. in Operations Management from the McCombs School of Business at the University of Texas at Austin. He has published articles in academic journals on the topic of complementarity effects in product line design.
As Chief Operating Officer, Gavin’s focus is on efficiently offering best in class operational delivery, account management, and program management capability to our customers.
Gavin joined Entercoms in 2012, where we leverage his expertise in Global Operations and Program Management. He kicked off his career in supply chain management handling the planning and procurement activities of silicon wafer fabrication operations for General Semiconductor in Ireland, before assuming overall responsibility for procurement. In 2001, he joined Flex to learn the EMS business, serving in supply chain management roles for the company’s manufacturing division in western and northern Europe. He later moved to the Services division where he ran logistics, planning, and procurement for 27 supply chain operations across three major geographies for the division’s forward logistics, postponement, reverse logistics, and repair operations.
In his Global Operations role, Lance operates closely with Solutions, Account and Program Management as well as all of our global delivery centers to ensure that our Customer delivery commitments and efficiency goals are exceeded.
Lance joined Entercoms in 2009, bringing with him over 20 years of experience in Aftermarket Service Support. He started his career at Hughes Aircraft Company as a member of their technical staff where he quickly found his passion in the area of Total Quality Management. He then worked with the Exabyte Corporation where he was responsible for the Services Repair Organization, and subsequently joined Sun Microsystems where he served as the Global Supply Chain Planning Director and ran global planning activities, led process and systems improvements in various Global Supply Chain initiatives and drove significant process efficiencies through the use of Six Sigma and other tools.
Lance earned his BS in Electrical Engineering from the University of the Pacific.
As Chief Technology Officer, Raj drives application and technology architecture, the agile product innovation and delivery model, technology partnerships, infrastructure and IT operations.
Raj joined Entercoms in 2017. He brings over 25 years of experience in architecting and delivery of technology solutions to global customers across supply chain, identity verification, fraud prevention, master data management and health care domains. Prior to Entercoms, Raj was the Chief Product Officer at health care startup Catalyze, SVP / CIO of Identity & Fraud solutions at Equifax, VP (Development) at i2 and Director of Development (MDM COE) at Teradata.
Raj has a BS in Mechanical Engineering from Birla Institute of Technology and an MBA from the Indian Institute of Management, Bangalore.
Rohit Joshi joined Entercoms in 2018 as VP of Supply chain transformation and is based out of Dallas, TX. In this role, Rohit leads a team of senior supply chain professionals that is responsible for helping organizations transform their supply chains leveraging Entercoms technology and expertise. Rohit has 18+ years of experience in leading global supply chain teams in fortune 500 companies such as Xerox, Dell and IBM. Rohit has deep and broad functional experience across all facets of the supply chain and is passionate about helping organizations transform their supply chains as we move to a world that is increasingly digitized and driven by artificial intelligence.
Prior to Entercoms, Rohit was the executive in charge of leading the Xerox supply chain. Before that, Rohit has spent a number of years in spare parts supply chain planning leadership positions at Dell and IBM in the US and Asia.
Tim Sutherland has 30+ years in managing sales and business development teams working with service, government, industrial, automotive, mobile devices, electrical, consumer electronics and medical industries. He has significant experience in working with P&L and manufacturing operations to include supply chain management, engineering, warehousing and logistics. He has held various sales and marketing positions at TS3, Technology, Spectral Response and Elcoteq. In his spare time he serves as an Adjunct Professor of Management at the University of Alabama, Huntsville. He maintains a BS in Physics and Business Administration as well as a MBA with an emphasis on finance from Bowling Green State University.
As VP of Customer Solutions Gloria leads product design, development and humanizes technology to improve the customer digital experience of Entercoms solutions. In this role, she works as an interviewer, coach and occasionally a therapist to identify core business processes and challenges.
Gloria joined Entercoms in 2011, bringing with her 18+ years of experience in supply chain operations, logistics and product management. Her experience on connecting technologies to the day to day processes coupled with the digital design and innovation result in successful customer implementations and long-term partnerships.
Prior to Entercoms, Gloria spent a number of years working for Fortune 500 Companies including General Electric and T-Mobile in the areas of manufacturing, planning and product management.
Gloria holds a bachelor’s degree of Trade and International Business from Universidad La Salle.
Shiva Krishnan is the VP – Digital Solutions and is responsible for delivery of technology products & solutions that drive supply chain operations. Shiva joined Entercoms soon after its inception and currently leads a global team of product managers, solution architects & platform engineers to build tools that drive operational intelligence & insights.
Shiva has 15+ years of experience delivering innovative planning & analytical solutions that combines Artificial intelligence, Analytical models, Scenario configuration, Business simulations and Advanced data management methods to help organizations achieve desired operational outcomes. These outcomes have benefited customers in multiple sectors such as Hi-tech, Industrial, Mobility, Automotive, Aerospace, Energy, Oil & Gas and more.
Shiva holds a master’s degree in Computer Science from University of Texas at Arlington. He currently resides in Dallas, TX.
Mark joined Entercoms in 2011 as Director of Program Management before assuming the position of VP of Program Management in 2017. The Program Management team is responsible for delivery success to our clients.
Prior to joining Entercoms, Mark spent 19 years with Applied Materials in various engineering, field service, global supply chain, service sales and client success roles with the latter part of his tenure at the executive level.
Mark’s broad cross-functional experience in the service space and his ability to connect client pain points with real world solutions has helped to drive millions of dollars of efficiency into several of our Fortune 500 clients.
Mark has a BS in Electronic Engineering from DeVry University and an Executive MBA from the University of Texas at Dallas.
As Solutions Manager, Raúl leads the R&D Supply Chain Solutions team, where AI and Machine Learning meet traditional business problems to produce a complete new and innovative set of solutions to optimize supply chains.
Raúl joined Entercoms in 2014 after graduation from MIT Global Scale Network with a Master’s Degree in Supply Chain Management. Prior to this, he has experience with large ERP implementations, including SAP HANA and process optimizations.
His mix of knowledge in analytics and business helps him make theory become reality, allowing Entercoms to solve real problems across the industry.
