Are you managing your installed base effectively?

Many companies struggle with visibility into their installed base because they sell through resellers or the channel, customers move assets, “as maintained” BOM needs to be continuously maintained since it changes with every service event or simply because the fundamental processes to manage this data does not exist. Let Entercoms help you manage your installed base and deliver outcomes through the use of Process Control Towers and AI based planning solutions.

Processes covered

Installed base visibility
Installed base information creation
“As maintained” Bill of Material maintenance
Service revenue mining
Asset recovery
Customer asset transfer process
Predictive alerts creation (includes IoT data interpretation)
On site spares management

Solution

Installed Base Management as a Service solution has three key ingredients:

Apps

 

Achieve control and consistency of your installed base management process

We deliver this with our installed base management process control tower that helps you get end to end visibility, identify process outliers and deliver prescriptive and predictive insights.
 

Transform your installed base management process

We deliver this with our accelerator that leverages C360 to help you identify service revenue opportunities and move to a predictive supply chain.
 

Installed base management expert advice

Leverage our installed base management experts to define your installed base management strategy and help leverage this data for better outcomes.

Benefits

Faster/better outcomes

Our clients experience rapid improvements (within 90 days) to their business outcome KPIs (e.g.: Service revenue, Onsite inventory, Delivery to SLA.) much faster and at a lower cost than if they did the work internally.

Process consistency and efficiency

We drive greater consistency and visibility across supply chain processes for the client.

Cross-industry expertise

We provide an expert layer and an execution layer (where needed) consisting of talent pools that have cross-industry expertise and have gone through structured training and on-boarding.

Optimized resource pool

Shared resources across multiple clients provide a higher knowledge base and cost optimization compared to what the clients can achieve on their own.

Non-disruptive engagement

Our BPaaS model minimizes the impact to our client’s current IT infrastructure since we are data agnostic (data can come from any type of system, spreadsheets and even hand-written documents) with flexible integration options.

Supply chain visibility and single source of truth

Our process control towers present a single source of truth for supply chain processes, priorities, root causes, exceptions, etc., improving productivity and decision quality. We reduce internal silos that impede collaboration across functions and geographies.

Agility

We’re more agile and adaptive to the changing needs of the business, and are able to incorporate business rules much faster into our environment as compared to the speed of internal IT teams supporting the supply chain function.

Business outcomes

  • Asset downtime reduction
  • Visibility into installed base
  • Increased service revenue
  • Optimized on site inventory
  • Reduced vulnerability to risk
  • Reduced number of uncovered assets
  • Assessment of profitability at customer and asset level

Talk to an Installed Base Management Expert

How Customer 360 enabled a company to increase customer engagement while driving new service revenue