The right technician and the right part to ensure customer uptime. Everytime

When a customer is down, diagnostics and field service are often the first line of defense. But companies lose hundreds of millions of dollars every year by dispatching the wrong part or the wrong technician. Entercoms’ natural language processing, machine learning, and service network optimization capabilities can start saving you dollars immediately.

Key Priorities

Meete service commitments at the optimal cost to serve depend on diagnostics that get to the root of service events.

Improving diagnostic accuracy and First-Time-Fix rates
Reducing No-Defect-Found and Repeat-Dispatch rates
Diagnostic tree updates and technician compliance
Accelerate time to resolution
Shift from high-touch to self-service resolution
Field labor optimization and workflow digitization

Products

Service Lifecycle 360

Gain deep visibility and control over the key levers of your field service support chain and the drivers of service events with Entercoms’s Service Network control tower.

PRODUCT FEATURES
  • Leverage sophisticated failure and diagnostics analytics to identify service event root causes
  • Optimize capacity planning with predictive demand forecasting analytics
  • Manage service network performance and optimize outcomes using an integrated planning environment
  • Synchronize field service and support activities while delivering effectiveness and efficiency
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Outcomes

Entercoms’s deep domain expertise and service chain management solutions have a proven track record of delivering measurable results to service supply chains across verticals.

37%

Reduction in repeat dispatch rates

34%

Improvement in field service forecast accuracy

15%

Of phone-based customer support services shifted to web services