Know your service customers. Build trust. Increase revenue.
Building long term customer stickiness requires knowing your customer better – through data. Frequently it requires giving visibility to your customer of your service readiness and performance. Precise insights quickly lead to service contract renewals, and increase service revenue. Entercoms can start with highly disparate data and give you and your customers the exact insight needed to drive immediate outcomes and long term stickiness.
Achieve a unified, SLA-centric view of service customers and identify potential new revenue opportunities across their base.
Customer SLA compliance service and KPI improvement
Proactive customer escalation management and reduction
Warranty/contract renewals and upgrades
Customer/service contract pricing and profitability
Service contract upsell and new revenue identification
Parts life cycle management and storeroom optimization
Gain a true 360-degree, asset-centric view of customers, enabling you to drive SLA fulfillment and deliver proactive, responsive service.
- Gain global, multi-dimensional visibility by service BOM and SLA into your customers’ asset base
- Drive proactive and responsive service with sophisticated predictive analytics
- Continuously monitor service KPI’s by customer and leverage root cause analysis to identifying systemic performance gaps
Gain actionable visibility into potential revenue opportunities across your customer base with Customer 360’s sales opportunity module.
- Equip sales agents with visibility into potential leads with clear insight into potential value and conversion chances for effective prioritization
- Get actionable opportunity recommendations based on historical buying trends and preferences
- Drive sales lead management effectiveness and conversion rates