Know your service customers. Get insights. Cross and Up-sell service revenue.
With Customer 360, executives and customer account managers can get one integrated view of their customers and installed base, track and manage SLA performance, and identify cross-sell/upsell opportunities for service contracts and spare parts sales.
Gain indepth customer-asset intelligence
Consolidated customer and asset data across each area of the service organization
Entercoms Customer 360 connect and consolidate critical data across siloed systems, enabling service organizations to set cross-functional business goals and objectives that each group in their enterprise will benefit from.
- Achieve global, multi-dimensional visibility into service performance metrics and growth opportunities at the individual customer level
- Connect contract data, sales and service history, machine logs, and other datasets to create a complete and granular view of the installed base
- Enable collaboration between OEMS, service providers and asset operators
Drive proactive & predictive service
Cognitive analytics, AI and Machine Learning technologies
The Customer 360 engine provides actionable insights and recommendations to drive the outcomes of your service and maintenance strategies.
- Leverage advanced comparative, predictive and installed base analytics to obtain actionable insights and intelligence
- Gain visibility into systemic performance gaps and challenges to improve service performance and SLA attainment
- Identify failure risks and appropriate responses to drive effective predictive maintenance and spare parts stocking strategies
Accelerate service outcomes
Integrated service KPI monitoring and controls
Customer 360 enables OEM’s to maintain visibility over service delivery metrics and track service requests and actions across the service network
- A unified and granular view of key service delivery and SLA performance metrics
- Closed-loop tracking and control over service actions and events with proactive alerts
- Configurable OEM, service provider, and customer views for enhanced service collaboration and transparency