A radical new approach to managed services
Entercoms’s Business-Process-as-a-Service (BPaaS) engagement model redefines managed services, delivering outcome-driven business process transformation beyond conventional SaaS and outsourcing services by leveraging cloud-based technology and unrivaled domain expertise
True business process enablement measured by outcomes and results
Sophisticated analytics and workflow automation solutions delivered via the cloud
Optionally supported by a team of domain experts to accelerate outcomes
BPaaS according to
The delivery of business process outsourcing (BPO) services that are sourced from the cloud and constructed for multitenancy. Services are often automated, and where human process actors are required, there is no overtly dedicated labor pool per client.
The combination of technology, people and process requirements of a business function into a fully-managed service, provided in a leveraged environment and measured on the basis of an accepted business outcome.
Our Outcomes-First Philosophy
Our BPaaS engagement model puts business outcomes first, leveraging technology and expertise to augment your processes and systems to drive results.
We deliver business outcomes, not the underlying technology
Fast Time to Results
Achieve measurable business results within the first quarter of our engagement
Adaptive to your Enterprise
We complement your existing systems and processes rather than replace them
Connecting your service chain from end-to-end
Good decisions depend on great data. At the foundation of our engagement model is a connection-driven focus that integrates data across the entire service chain for true outcome enablement.
Build accurate, unified master data models with consolidated data across the service chain
- Master & Transactional data
- Condition-based data
- Contract & customer data
- Metrics & performance data
Tear down organizational silos and reconcile data to the needs of business users
- Data consolidation across repositories
- Data agnostic approach
- Analytics support across workflows
- Decision-making & outcome traceability
Connect data across the worlds of parts, services, assets and customer management
- Installed base & product master data
- Engineering requirements & Service BOM
- Supplier master data
- Entitlement configuration
Our Integrated Service Planning (ISP) Framework
We drive BPaaS forward in service by connecting the dots across service network functions. Our proven framework transforms your business outcomes across diagnostics, field technicians, supply chain, account management and service offerings.
- Capture asset data to gain full visibility into customer service contract statuses, SLAs, engineering requirements and as -built and maintained BOMs
- Link assets to customer demand and orchestrate the flow of demand and supply end to end using collaborative tools and processes to generate best possible forecast
- Achieve a unified source of truth to understand performance and prescribe real-time actions to improve financial and customer experience outcomes
- Monitor and measure service strategy’s effectiveness with automated root cause analytics and KPI correlation across functions to set the right targets
Transform your Business
- Accelerate service performance with analysis driven execution and deep control over the key levers of value end to end
- Enable fast and accurate decision making in a rapidly changing world