From the assets driving millions of dollars in throughput, powering cities and save lives – keep all your assets up and running
Due to the high cost of downtime in asset-intensive industries, service chains are under significant pressure to ensure uninterrupted asset uptime across all operational sites. However, meeting these demanding uptime requirements in a cost-efficient manner can prove challenging in the face of complex failure patterns, the proliferation of asset configurations, geographically dispersed operations and long lead times of repairs/refurbishments, new buys and recertifications.
Ensure readiness of production and supply chain performance to meet the needs of the sales order pipeline, while maximizing the utilization and uptime of key production assets
Maximize uptime and utilization
Optimally manage reactive, preventive and condition-based maintenance strategies
Ensure availability of spare assets and spare parts
Effectively leverage parts’ interchangeability
Proactively identify and react to emerging failure patterns
Effective assets’ and parts’ configuration management
Maximize asset uptime and performance through Entercoms’ integrated maintenance and spare parts planning environment.
- Ensure part availability and maintenance readiness across your asset installed base
- Enable agile and proactive maintenance and parts sourcing strategies with predictive, data-driven asset analytics
- Drive end-to-end service chain collaboration and effective supplier performance management
Gain a true 360-degree, asset-centric view of customers, enabling you to drive SLA fulfillment and deliver proactive, responsive service.
- Gain global, multi-dimensional visibility by service BOM and SLA into your customers’ asset base
- Drive proactive and responsive service with sophisticated predictive analytics
- Continuously monitor service KPI’s by customer and leverage root cause analysis to identifying systemic performance gaps
Service Lifecycle 360
Optimize your service supply chain and drive SLA attainment with Entercoms’s integrated service network control tower.
- Achieve end-to-end service network visibility and control
- Leverage advanced data analytics to forecast demand and optimize supply
- Manage service network performance and optimize outcomes using an integrated planning environment
- Synchronize field service and support activities while delivering effectiveness and efficiency
Drive service parts readiness while mitigating inventory investment risks with Entercoms’ Service Network 360’s spare parts planning module.
- Dynamically validate parts’ availability status relative to asset strategy requirements to take corrective actions
- Manage and monitor order transactions across your supplier network to ensure service chain health
- Address systematic issues and drive service chain performance with root cause analytics
- Get up-to-date information on supplier performance for effective stocking and sourcing strategy planning
Leverage sophisticated predictive analytics and simulation tools to drive SLA attainment at the optimal cost-to-serve with Service Network 360’s advanced analytics module
- Improve service planning with data-driven demand projections and forecast accuracy management tools
- Determine optimum network configuration and strategic policies required to meet SLAs
- Use advanced simulation and scenario management tools to balance cost-to-serve with targeted service performance levels
Gain actionable visibility into potential revenue opportunities across your customer base with Customer 360’s sales opportunity module.
- Equip sales agents with visibility into potential leads with clear insight into potential value and conversion chances for effective prioritization
- Get actionable opportunity recommendations based on historical buying trends and preferences
- Drive sales lead management effectiveness and conversion rates