Visibility & Control

Get a single, unified view of your service operations. The Entercoms Control Tower captures, organizes and consolidates master, transactional and installed base data from disparate sources, including machine and other digital data, to give you visible insight and unified control across your entire service chain.

Challenges

Executives and operations leaders need a powerful single view into their business. They tend to be limited by the lack of an easily accessed, relevant end-to-end perspective which creates challenges such as:

Foresight into service level problems

Assessment of changing service chain conditions

Measured response to observed variability

Reliable early warning mechanisms

Opportunity identification for revenue loss mitigation

Abrupt changes in failure rates or installed base performance

WHAT WE OFFER

The Entercoms Control Tower provides integrated visibility across the service SUPPLY chain enhancing risk management and delivering improved control over the key levers of your service operations.

INTEGRATED VISIBILITY

Manage all the critical aspects of your service business with deep end-to-end visibility and insights through the Entercoms Control Tower. From a global view of your supply chain’s top metrics to operations-level transparency into workflows and performance, our proprietary technology platform enables you to better identify and manage the key levers of your business and accelerate your outcomes.

MASTER DATA MODELS

Structure your service chain’s data to enable the management of business outcomes, connecting and integrating the multiple systems, silos and machines across the installed base and data network. Our data management services can aggregate your information into our proprietary Control Tower platform for a central point of access as well as enrich its quality and relevance.

EXECUTIVE INSIGHTS

Achieve a powerful top level view of key business metrics and operations trends that positions the leadership team to be better informed and empowered to make impact-driven, strategic decisions.

CONTROL

Understand the multi-layered interrelationships between your customers’ service experience and the service chain’s design, decisions and costs through detailed performance tracking and transparency that enables root cause identification.

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INTEGRATED VISIBILITY

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MASTER DATA MODELS

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EXECUTIVE INSIGHTS

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CONTROL

Benefits

Our expert managed services and proprietary IP and platform give you a systemic view of your service chain, support operations and customer accounts. Regardless of your digital and IoT footprint, data lakes/warehouses and any other underlying systems, data or format, our data connection and modeling technology will bring you benefits such as:

  • Identify hotspots and largest improvement areas
  • Prevent delayed decision-making
  • Get a predictive performance view
  • Avoid overreacting to anticipated variability
  • Maintain process and performance control
  • Reduce ad-hoc analyses and reporting
  • Experience improved efficiency and effectiveness in all major functions

Solutions

Our proprietary technology and solutions are built to address the key challenges of your service chains.

Industries

Entercoms' deep domain expertise covers various service supply chain models across multiple industries.

Streamline, Strategize and Sustain

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Contact Us

Want to learn more about how Entercoms can help you reduce risk and accelerate business outcomes for your service chain?

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