Executives and operations leaders need a powerful single view into their business. They tend to be limited by the lack of an easily accessed, relevant end-to-end perspective which creates challenges such as:
Foresight into service level problems
Assessment of changing service chain conditions
Measured response to observed variability
Reliable early warning mechanisms
Opportunity identification for revenue loss mitigation
Abrupt changes in failure rates or installed base performance
The Entercoms Control Tower provides integrated visibility across the service SUPPLY chain enhancing risk management and delivering improved control over the key levers of your service operations.
Manage all the critical aspects of your service business with deep end-to-end visibility and insights through the Entercoms Control Tower. From a global view of your supply chain’s top metrics to operations-level transparency into workflows and performance, our proprietary technology platform enables you to better identify and manage the key levers of your business and accelerate your outcomes.
Structure your service chain’s data to enable the management of business outcomes, connecting and integrating the multiple systems, silos and machines across the installed base and data network. Our data management services can aggregate your information into our proprietary Control Tower platform for a central point of access as well as enrich its quality and relevance.
Achieve a powerful top level view of key business metrics and operations trends that positions the leadership team to be better informed and empowered to make impact-driven, strategic decisions.
Understand the multi-layered interrelationships between your customers’ service experience and the service chain’s design, decisions and costs through detailed performance tracking and transparency that enables root cause identification.
MASTER DATA MODELS
Our expert managed services and proprietary IP and platform give you a systemic view of your service chain, support operations and customer accounts. Regardless of your digital and IoT footprint, data lakes/warehouses and any other underlying systems, data or format, our data connection and modeling technology will bring you benefits such as:
Want to learn more about how Entercoms can help you reduce risk and accelerate business outcomes for your service chain?
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