IRVING, Texas, March 4, 2015 – Entercoms, Inc. (Entercoms), a global leader in the aftermarket supply chain managed service market, today announced it has joined the ServiceMax Marketplace. Entercoms delivers end-to-end managed services providing visibility and predictive analytics to drive value for customers. Entercoms has a proven outcomes-based business model that has delivered results for Fortune 100 companies in the High Tech, Industrial and Oil & Gas sectors.
Entercoms Managed Services accelerate operational outcomes including improved first time fix, reduced repeat dispatch and increased customer satisfaction rates. The managed services platform captures, organizes and consolidates data from disparate sources providing unified visibility and control to manage your critical KPI metrics across the entire service supply chain.
“We focus on delivering business outcomes, integrating field service, parts and asset management. By combining what has traditionally been two desperate functions, this is an opportunity for two market leaders to radically improve service operations and accelerate the time-to-value for our existing and new customers,” said Nitin Ahuja, chairman and CEO, Entercoms.
“As organizations increasingly turn to technology to deliver flawless field service and empower their employees to turn customers into raving fans, it couldn’t be a better time to aggregate the most promising solutions in a single marketplace,” said Dave Yarnold, CEO of ServiceMax. “The 34 partners in the ServiceMax Marketplace are able to address the unique needs of field service organizations, helping them to deliver better service to their customers and keep our world running.”
Entercoms drives rapid time-to-value and lasting impact to the performance of service operations. Since 2008, market-leading global clients have engaged Entercoms for unrivaled expertise in developing designing and managing solutions to drive innovation, scale and profitability in increasingly complex service supply chains. As knowledgeable partners and strategic allies for global operations leaders, Entercoms’ time-tested tools, human intelligence and actionable operating analytics improve both customer experience and the bottom line – without one jeopardizing the other. For more information, visit www.entercoms.com.