White Papers

Thought leadership and industry insights about aftermarket supply chains, service operations, customer support, and more.

White papers

A Tool Is Not Enough

Entercoms' Dr. Gerardo Pelayo and Mak Goto explore why current tools fall short in enabling companies to manage their business outcomes and the critical shift in management paradigms that is necessary to achieve it.


ZLC Research Report: Tribal Knowledge and Entercoms Pulse

Why does tribal knowledge matter and how to manage it? A research collaboration with Zaragoza Logistics Center.


ASU Research Report: Setting and Pricing Service Levels

What information, processes and limitations determine service level definition and pricing across industries?


The Service Cube

Inside The Service Supply Chain


Customer Satisfaction and Growth Through Service

New Perspectives



Our proprietary technology and solutions are built to address the key challenges of your service chains.

Engagement Levels

Our managed services and solutions drive your business's outcomes in our three impact areas of focus.


Entercoms' deep domain expertise covers various service supply chain models across multiple industries.

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