ServiceNet Platform
Service Analytics and Event Management Platform
Despite large investments in enterprise software for service management, which includes ERP and CRM systems, planning tools, warranty and service order processing tools, many companies do not still have the visibility, actionability and performance management capability required to leapfrog their competition. In many cases, they make these investments just to stay level with their rivals.
Entercoms built the ServiceNetTM platform for just this purpose -- to help our customers gain competitive leadership and beat their own performance goals. The platform enables customers to get on-demand access to intelligence in the service chain, while giving users (field dispatch, parts management, and customer service teams and senior management) the visibility and actionability they need to manage operations. For many mid-to-large sized companies, ServiceNet gives them critical capabilities they do not currently have.
Capability
|
Description |
| Service Analytics-on-Demand |
Role based analytics and dashboards |
| Service Incident and Event Management | Full life cycle management of service incidents, orders and invoices |
| Field Dispatch | Technician assignment and field dispatch |
| Parts Central |
Visibility to part inventory in the service network, and an integrated parts dashboard |
| Installed Base and Warranty Management | Tracking of the installed base at fine-grained level of detail, and management of maintenance events (such as preventive maintenance), contracts and SLAs |