Scalable Service Execution Operations

The "moment of truth" in service is the response to a customer request for service and support. A well planned supply chain will already have positioned the service assets (spare parts, workforce) optimally in the service network. Service execution is about fulfillment of the service commitment. 

Service Bureau offers many execution services that enable service commitments to be efficiently fulfilled. 

Order Management and Expediting

As part of daily operations, Service Bureau manages purchase requisitions, purchase orders and repair order creation and communication. It also handles escalations to expedite shipments or to manage pending or existing material shortages as determined by the planning strategy.

Field Service Management - Dispatch and Field Support

Service Bureau manages the field dispatch and field engineer help-desk operations. These operations include problem troubleshooting, field engineer assignment, dispatch, invoicing and service order tracking operations. 

Contract and Warranty Management

Service Bureau provides warranty claims management, warranty program enrollment and renewal for in-warranty or out-of-warranty service.  The processes involved include warranty claims administration and entitlement check, problem troubleshooting and invoicing. 

Customer Care

Customer care operations include conducting customer surveys and processing feedback, call center operations for customer's questions and requests, such as part availability and price checks, technical help, etc.