Service Management

The Top 5 challenges

Aftermarket/Service accounts for an increasing segment of revenues and profitability, but service execs and CSOs face multiple challenges to meet their service goals today:

  1. Cost reduction
  2. Increasing customer expectations
  3. Inflexible processes
  4. Disparate systems & processes
  5. Globalization & risk management

What we do

Service is our focus

Entercoms understands service challenges.  We combine industry experience with software and process knowledge, and can help you build and operate a synchronized service supply chain, leveraging your existing software investments. We enable:

Service planning -- parts, logistics, repair and workforce planning through analytical planning teams, using the right tools to optimize your network

Service execution -- knowledge-driven, aftermarket/service and warranty process execution across multiple regions and languages

Performance management & analytics -- financial, strategic and operational intelligence,  providing visibility and actionable information to execs and management

 

What you get

A synchronized service supply chain that meets or exceeds customer expectations

With Entercoms, your service organization can plan and execute better. Entercoms delivers immediate and long-term cost efficiencies, while maximizing service levels.  Typical customer benefits include:

Customer satisfaction - up
Excess inventory - down 10-20%
Transportation cost - down 10-30%
Manpower efficiency - up 10-50%
Workforce utilization - up 10-30%