Service Management

The Top 5 Challenges

Aftermarket/Service accounts for an increasing segment of revenues and profitability, but service executives and CSOs face multiple challenges to meet their service goals today:

  1. Cost Reduction
  2. Increasing Customer Expectations
  3. Inflexible Processes
  4. Disparate Systems & Processes
  5. Globalization & Risk Management

What we do

Service is our Focus

Entercoms understands service challenges. We combine industry experience with software and process knowledge, and can help you build and operate a synchronized service supply chain, leveraging your existing software investments. We enable:

Service Planning -- parts, logistics, repair and workforce planning through analytical planning teams, using the right tools to optimize your network

Service Execution -- knowledge-driven, aftermarket/service and warranty process execution across multiple regions and languages

Performance Management & Analytics -- financial, strategic and operational intelligence,  providing visibility and actionable information to executives and management

 

What you get

A Synchronized Service Supply Chain that meets or exceeds Customer Expectations

With Entercoms, your service organization can plan and execute better. Entercoms delivers immediate and long-term cost efficiencies, while maximizing service levels. Typical customer benefits include:

Customer Satisfaction - up
Excess Inventory - down 10-20%
Transportation Cost - down 10-30%
Manpower Efficiency - up 10-50%
Workforce Utilization - up 10-30%