• We are Entercoms.

  • Aftermarket and service supply chains are our focus – all day, every day.

  • Companies who see service operations as fundamental to their business engage us.

  • We deliver rapid results and lasting impact through our analytics, operations expertise and IP technology...

  • ... transforming them from retroactive and reactive to proactive and predictive.

  • We believe prioritizing services ensures companies make and keep their promises.

  • Meet us. We are Entercoms.

    We have walked in your shoes.

About

An Analytics and Operations Company Powering Aftermarket and Service Supply Chains

Entercoms drives rapid time-to-value and lasting impact to the performance of service operations. Global clients engage us for our unrivaled expertise in developing, designing and managing solutions to drive innovation, scale and profitability in increasingly complex service supply chains.

We power aftermarket and service supply chains through our analytics and operations expertise. Our predictive insights enable our clients with greater visibility into service requirements and potential issues as they introduce new products, scale operations or drive major cost reduction initiatives. As strategic allies for global operations leaders, our execution skills in forecasting and demand management, coupled with our integrated control tower analytics, drive both customer experience and the bottom line.

Market-leading clients engage us to deliver operational and financial impact to:

  • Uncover new revenue opportunities
  • Reduce service, delivery and inventory carrying costs
  • Improve performance of service operations
  • Drive contribution margins

We intelligently create and apply our unique mix of IP technology, operational analytics and managed services into customized solutions providing:

  • Unmatched time-to-market and time-to-value
  • Aligned financial incentives with our clients

Our award winning technology, service model and rapid time to value has earned Entercoms “Winner’s Circle” status in the HfS Blueprint Report on Supply Chain Management BPO, with the highest marks in the industry in innovation. As a winner of the EY Entrepreneur Of The Year® award, Entercoms has been recognized for vision, leadership and achievement in building and leading a successful, growing and dynamic business. And as a board member of the Arizona State University Center for Services Leadership, Entercoms is a valued contributor to groundbreaking research and leadership in service innovation.

Our industry recognition stems from our ongoing focus and commitment to deliver for our clients – analytically, operationally and financially. All day, every day, Entercoms optimizes service supply chains, impacting functional areas both within and across enterprises, to improve visibility and performance in:

  • Spare Parts Planning
  • Service Chain VIsibility and Control
  • Field Network Utilization
  • Warranty Analytics
  • Asset Availability and Uptime
  • Service Parts Optimization
  • Returns & Repairs Planning
  • Excess and Obsolescence Inventory​

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Established 2008

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Serving Chief Service and Supply Chain Officers

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Managing Service Supply Chain across 126 countries

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World's Largest Concentration of Service Supply Chain Analytics Experts

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Control Tower Analytics: Any System, Any Data, in Any Format

Impact

70%
Average Backlog Reduction within 90 days
35%
Typical Improvement in Fill Rates While Reducing Inventory up to 40%
40%
Average Reduction in Repeat Dispatch Rates
36%
Expected Reduction in Inventoried Parts
67%
Target Turn Around Time Improvement Within 90 Days

Industries

Our expertise spans many industries. Click on a segment above to learn more about how Entercoms helps businesses in that industry.

Services

Our process controls, time-tested tools, and human intelligence are the difference between initiatives that are prohibitively expensive and fail to meet expectations and those that are rapidly deployed and running on a worldwide basis.

Entercoms Control Tower for Service Chain Visibility and Control

Our Control Tower captures, organizes and consolidates data from disparate sources providing unified visibility and control to manage your critical KPI metrics across the entire service supply chain. This enables predictive analytics, planning, execution, and control from a single environment – radically accelerating the cycle time to business value.

Entercoms Operational Analytics for Service Supply Chains

Our domain expertise and operating analytics capabilities enable us to determine root causes of failures and to proactively identify trends that indicate potential problems so they can be addressed before issues arise. These leading indicators enable you to move from “reactive” to “proactive” behaviors in managing your service supply chain.

Entercoms Managed Services for Planning and Execution

Our Managed Services engagements focus on business outcomes. We deliver against specific service level agreements and will commit a percentage of our fees at risk that are linked not only to outcomes but also to the timeframe to realize them. We work closely with you to ensure continual alignment with your key objectives and will adjust as your business needs evolve.

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Our ongoing Managed Services engagements are customized to provide best-in-class benefits to our clients. They typically comprise the following services:

Service Parts Planning

  • Optimized inventory levels
  • Forecast accuracy management
  • Part chaining

Warranty Analytics

  • Service event analysis
  • Analytics of warranty claims
  • Warranty budget optimization

Service Chain Visibility and Control

  • End to end service chain visibility
  • KPI trending and analysis
  • Master data management

Field Service Optimization

  • Field engineer capacity and utilization
  • Service coverage
  • Field diagnostic effectiveness

Returns and Repair Planning

  • RMA tracking and aging
  • Cost of repair optimization
  • Repair TAT trending/analysis

Operational and Execution Services

  • PO and repair order administration
  • Last time buy placement
  • Backlog management

Experience

Categories

          Industries

            • Hi-Tech

            • Mobility

            • Automotive

            • Manufacturing

            • Mining

            Outcomes

            Topics

            Approach

            We work with our clients to identify and define the highest opportunity areas of improvement and desired outcomes to be achieved.

            Companies who engage us typically have one or more of these problems:

            • Excessive inventories due to inflated forecasts during times of peak demand
            • Poor visibility to the status of defective parts returns, necessitating new buys to satisfy demand
            • Poor or inconsistent cycle times in the repair of returned parts
            • Service level failures that necessitate expedited shipping
            • Failure to meet fill rates or on-time delivery of customer orders
            • Inaccurate forecasts for new product introductions, driving shortages or overages in parts inventory
            • Unclear or split organizational responsibilities for service levels and costs

            We determine the source, capture and aggregate these data elements, providing visibility across the service supply chain

            Typical Data Sources and Platforms

            • Logistics systems
            • Procurement
            • Parts planning tools
            • ERP systems
            • Legacy systems
            • Spreadsheets
            • Unstructured data
            • Partner/vendor data
            • Internal data warehouse

            Typical Data Elements

            • Failure rate
            • Location information
            • Commodity life cycle
            • Demand history
            • Target stock levels
            • Stocking locations
            • Backlog data
            • Inventory of repair parts

            We organize the data and apply our specific aftermarket IP that allows us to employ the exact data science to remove visibility gaps. Then we analyze this data using our Control Tower enabling us to holistically manage the relevant process. Control Tower is accessible through desktop and mobile devices.

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            We systematically and continuously provide actionable insights to address the area(s) of need

            Operational Analytics

            • End-to-end business analytics
            • Predictive analytics
            • Statistical outcomes
            • Management insight
            • Strategic and tactical reporting

            Predictive Financial Analysis

            • Real-time “what if” simulations
            • “What to target” commodity management strategy
            • System parameter optimization

            We recommend and take action based upon these insights to ensure on-going effective management of the process.

            Managed Planning Services

            • Lifecycle planning
            • New product introduction
            • End-of-service-life management
            • Predictive parts forecasting
            • Stocking strategy
            • Inventory risk management
            • Returns and repair planning
            • Forward location planning
            • Excess and obsolescence management

            Leadership

            Executive Leadership Team

            Photograph of Nitin Ahuja, Chief Executive Officer; Co-founder; Chairman

            Nitin Ahuja

            Chief Executive Officer
            Co-founder
            Chairman

            Photograph of Rahul Singh, Ph.D, Co-founder; Chief Strategy and Solutions Officer

            Rahul Singh, Ph.D

            Co-founder
            Chief Strategy and Solutions Officer

            Photograph of Michael Smith, Chief Commercial Officer

            Michael Smith

            Chief Commercial Officer

            Photograph of Gavin Murphy, Executive Vice President; General Manager

            Gavin Murphy

            Executive Vice President
            General Manager

            Photograph of Gopalakrishnan V K (Gopal), Chief Marketing Officer; Head of Partner Business

            Gopalakrishnan V K (Gopal)

            Chief Marketing Officer
            Head of Partner Business

            Leadership Team

            Photograph of Lance Johnson, VP, Supply Chain Planning Services

            Lance Johnson

            VP, Supply Chain Planning Services

            Photograph of Rajnesh Kumar, Sr. Director, Customer Operations

            Rajnesh Kumar

            Sr. Director, Customer Operations

            Photograph of Shridhar Krishnamurthy (Shri), Sr. Director, Cloud Services

            Shridhar Krishnamurthy (Shri)

            Sr. Director, Cloud Services

            Photograph of Vasu Ramanujam, Sr. Director, India Operations

            Vasu Ramanujam

            Sr. Director, India Operations

            Photograph of Waseem Shaik, Sr. Director, Business Solutions

            Waseem Shaik

            Sr. Director, Business Solutions

            Photograph of Prashant Keshri, Sr. Director, Finance

            Prashant Keshri

            Sr. Director, Finance

            Photograph of Nitin Ahuja, Chief Executive Officer; Co-founder; Chairman

            Nitin Ahuja
            Chief Executive Officer
            Co-founder
            Chairman

            Nitin Ahuja is the co-founder, chairman, and CEO of Entercoms. He began his career at Xerox, where he led one of the first successful engineering outsourcing projects to India. He soon recognized the opportunity for well-managed onshore/offshore models, and with his entrepreneurship he embarked on newer ventures.

            In 1995, Nitin founded Anavidere Technologies and refined the business model of offshore product development combined with US-based implementation and support services. Anavidere was one of the first companies to use the ASP model, providing hosted warehouse management solutions to small and mid-sized businesses. Its innovative, hosted services model and the value of the additional solutions it offered led to acquisition by a leading provider of warehouse management applications.

            Nitin then founded ECMi in 2001 to develop solutions for collaborative performance management in supply chains. As ECMi expanded to meet its partners’ demands for custom enterprise application development and delivery services, this soon became a major focus for the company and the genesis of Entercoms.

            Nitin has over 20 years of experience in technology and the enterprise software application industry. He has a B.S. in mathematics and physics from Pune University and an MBA from the Institute of Management Development and Research, Pune, India.

            Please contact Fran Stewart, Executive Administrator to Nitin Ahuja, at Fran.Stewart@entercoms.com if you would like to speak with Nitin Ahuja.

            Photograph of Rahul Singh, Ph.D, Co-founder; Chief Strategy and Solutions Officer

            Rahul Singh, Ph.D
            Co-founder
            Chief Strategy and Solutions Officer

            Dr. Rahul Singh is the co-founder, and Chief Strategy Officer of Entercoms. He is a recognized leader in the supply chain industry and has over 15 years of experience conceptualizing, designing, building and implementing innovative solutions.

            At Entercoms, Rahul is responsible for strategy and creating service-oriented delivery solutions for the next generation of supply and service chain applications and the components that extend and optimize them.

            Prior to joining Entercoms, Rahul held senior program management and product marketing roles at i2 Technologies, where he worked with a large number of Fortune 500 companies in the high-tech, retail, consumer packaged goods and automotive industries. These customers included IBM, Dell, HP, Toshiba, VF Corporation and Caterpillar.

            Rahul has contributed to product innovations in areas such as business intelligence, enterprise performance management, business-to-business collaboration and demand fulfillment. Some of his key innovations include a high-performance order-by-order planning system for use in the fashion goods and consumer packaged goods industries, and patterns for single and multi-tier collaboration between buyers and suppliers in the hi-tech industry.

            Rahul has published articles in professional journals and conferences on the economics of product line design. Rahul holds a Bachelor of Technology degree in mechanical engineering and a Masters in Industrial Engineering from the Indian Institute of Technology in Kanpur, India, and a Ph. D. in operations management from the Graduate School of Business at the University of Texas at Austin.

            Photograph of Michael Smith, Chief Commercial Officer

            Michael Smith
            Chief Commercial Officer

            Michael Smith is the Chief Commercial Officer of Entercoms. He brings more than two decades of experience in managing manufacturing, distribution and After-sales service businesses while in leadership roles at Foxconn and Motorola. At Entercoms, Michael is responsible for commercial strategy, business development and sales.

            Previously, Michael was Vice President and General Manager of Aftermarket services for Foxconn International Holdings (FIH), where he was responsible for the start-up and transformation of a new line of business for the company. During his tenure, FIH aftermarket services business exceeded revenue growth expectations while improving profitability and operation efficiencies.

            He previously served as a Vice President and General Manager for FIH’s Mexico manufacturing and distribution plant after its acquisition from Motorola. Prior to FIH, Michael worked for Motorola in a variety of operations, engineering and plant management roles.

            Michael earned his Master’s and Bachelor’s degrees in Electrical Engineering from the University of South Florida.

            Photograph of Gavin Murphy, Executive Vice President; General Manager

            Gavin Murphy
            Executive Vice President
            General Manager

            Gavin began his career at General Semiconductor in Ireland where he held position in production supervision before joining the procurement function as a buyer and kicking off his career in supply chain management. Gavin spent the next 5 years managing planning and procurement for the Company’s silicon wafer fabrication operations before assuming overall procurement responsibility for Ireland. In 2001, Gavin joined Flextronics to learn the EMS business, spending until 2005 in supply chain management roles for the manufacturing division of the Company in western and northern Europe.

            In early 2006, Gavin transitioned to the Services division of Flextronics where he ran Global Supply Chain for 27 operations across the three major geo’s responsible for transportation, planning and procurement across the divisions forward logistics, postponement, reverse logistics and repair operations – in the process overseeing the integration of Supply Chain management for the Solectron Global Services group in late 2007. Gavin joined the Entercoms team in 2012 to lend his experience to scaling Global Operations and Program Management for our next layers of growth as well as to establish European Operations.

            Photograph of Gopalakrishnan V K (Gopal), Chief Marketing Officer; Head of Partner Business

            Gopalakrishnan V K (Gopal)
            Chief Marketing Officer
            Head of Partner Business

            Gopalakrishnan VK (Gopal) is the Chief Marketing Officer and Head of Partner Business at Dallas-based Entercoms Inc. He has more than 20 years of experience in the industry providing business services, consulting, IT and business process. In his prior leadership roles with IT and business process organizations, he has created new business units in the logistics and aftermarket space. His industry expertise stems from his work with global industrial and auto companies, Big Four consulting, and his involvement in creating a technology IP start up. Gopal is a recipient of the “2013 Pros to Know award” from Supply & Demand Chain Executive (SDCE), USA. He also serves actively on global forums such as Arizona State University's Center for Services Leadership (Board), Council of Supply Chain Management Professionals (Past President), and the Confederation of Indian Industry (Logistics council). In addition to being a mechanical engineer, he holds a master’s degree in business administration and is trained and certified on Lean, Six Sigma, Deming Principles and Strategic Marketing.

            Connect with Gopal on LinkedIn.

            Photograph of Lance Johnson, VP, Supply Chain Planning Services

            Lance Johnson
            VP, Supply Chain Planning Services

            Lance Johnson has over 15 years of experience in After Market Service Support. Prior to joining Entercoms, Lance was the Global Supply Planning Director at Sun Microsystems, where he ran a global planning organization, led process and systems improvements in various Global Supply Chain initiatives, and drove significant process efficiencies through the use of Six Sigma and other tools. His previous experience came from Exabyte Corporation, where he was responsible for the Services Repair Organization. His duties included management of Process Engineering and Repair and Configuration Management. A major win was implementing a Just in Time repair operation which reduced staff by 30% and finished goods inventory by 50%. Lance started his career as a Member of the Technical Staff at Hughes Aircraft Company, where he quickly found his passion in the area of Total Quality Management, which he has applied in all of his positions. Lance is a member of the Reliability Engineering Symposium, TQM symposium and a frequent speaker at several Interlog Symposiums. He also has a passion around coaching youth sports, specifically football and basketball.

            Photograph of Rajnesh Kumar, Sr. Director, Customer Operations

            Rajnesh Kumar
            Sr. Director, Customer Operations

            Rajnesh Kumar has over 14 years of functional experience in Supply Chain Management, Operations and Consulting. He has worked with Fortune 500 companies in EMEA, APAC and the US in the Hi-Tech, Automotive, Industrial and Retail sectors, where he was instrumental in providing strategic operations excellence to delivery teams with a focus on system/process reengineering and inventory optimization for companies including Oracle, GE Oil and Gas, KONE, NACCO, Honda, Tata Motors, and Bennett and Coleman. Prior to joining Entercoms, Rajnesh worked with Integrated Retail and RPG Retail, where he was actively engaged in consulting projects and managing retail operations. Rajnesh holds a MBA in Marketing and Finance from Symbiosis Institute of Management Studies, Pune.

            Photograph of Shridhar Krishnamurthy (Shri), Sr. Director, Cloud Services

            Shridhar Krishnamurthy (Shri)
            Sr. Director, Cloud Services

            Shri is a forward-thinking, pioneering leader with over 20 years experience in the corporate world and startups. He has held leadership positions at Nortel, Cyneta Networks, MobileTop, Motorola and Siemens. Most recently at Nortel, he lead the wireless services business and grew it to 300M, He founded Cyneta Networks and sold to Inet, now Tektronix. He is a member of the Industry Advisory board of UT Arlington and serves as an advisor to various start-ups.

            His career has encompassed diverse leadership roles in marketing, product management, services lifecycle management and technology operations. He has been a speaker at international and national events, promoting new technologies and processes.

            Shri has an MBA in Marketing from the University of Bombay, an MS in Computer Science from Minnesota State University and a B.Tech in Electrical Engineering from the National Institute of Technology, Surathkal. He holds multiple patents in the high tech industry.

            Photograph of Vasu Ramanujam, Sr. Director, India Operations

            Vasu Ramanujam
            Sr. Director, India Operations

            Vasu Ramanujam has over 26 years of managerial experience in manufacturing, software development and implementation and business development in India. He has the unique combination of technical, leadership and entrepreneurial skills necessary to build, grow and sustain successful teams. He has prior experience with Alfa Laval, a Swedish multinational; TigrSoft (later acquired by Matrikon); Seacom, a provider of retail software; and CCTechSchool, a provider of e-learning solutions. He holds Bachelor of Technology and Master of Technology degrees from the National Institute of Industrial Engineering(NITIE) in Mumbai, India.

            Photograph of Waseem Shaik, Sr. Director, Business Solutions

            Waseem Shaik
            Sr. Director, Business Solutions

            Waseem Shaik has over 12 years of experience in Software Product/Project Management and Business Process Improvement, focusing on Supply Chain/Service Chain Processes for Fortune Global 500 clients across the USA, Europe, Far East and Middle East. Prior to joining Entercoms, Waseem worked at i2 Technologies, Aregon and Maxil Technology Solutions, where he successfully managed multiple supply chain software implementations, redesigned supply chain processes and supported business launch operations for customers in various industry verticals. Waseem holds a Bachelor of Technology degree in Aerospace Engineering from the Indian Institute of Technology at Madras, and a Masters in Industrial Engineering from the University of Texas at Austin.

            Photograph of Prashant Keshri, Sr. Director, Finance

            Prashant Keshri
            Sr. Director, Finance

            With over 14 years of experience in Finance, Prashant is the Senior Director of Finance at Entercoms. He has significant experience in Financial Planning and Analysis, International Transfer Pricing, International Taxation, Working Capital, Treasury & Forex Management. He has expertise in strategy execution and bringing operating efficiencies in a growing environment. A Commerce graduate from Delhi University, Prashant is a Fellow Member of the Institute of Chartered Accountants of India and holds Masters in Business Finance. He has earlier worked in companies like IBM, Emptoris, Zensar Technologies and Bharti Airtel before joining Entercoms.

            Contact

            Dallas (Headquarters)

            5215 North O’Connor Blvd
            Suite 375
            (Williams Square)
            Irving, TX, 75039 USA

            Tel: +1 214 613 2110

            Fax: +1 214 613 2112

            Denver

            10955 Westmoor Drive
            4th Floor
            Westminster, CO 80021
            USA

            Tel: +1 303 474 8222

            Fax: +1 303 474 8222

            California

            1999, S. Bascom Ave.
            Suite 738
            Campbell, CA 95008
            USA

            Tel: +1 408 879 2395

            Pune

            NSG IT Park, ITI Road,
            Aundh, Pune 411007
            India

            Tel: +91 20 6648 8000

            Fax: +91 20 6648 8282

            Cork

            Blackwater House
            Mallow Business
            Park Mallow, Co Cork
            Ireland

            Tel: +353 22 20511